Inaccessibility has a negative effect on businesses in the central business district and the city economy because customers, who could be accessing goods and services, may not do so if faced with accessibility barriers, be they physical, communication or attitudinal.

BKK with local businesses in the Durban CBD come together  to hear about their experiences providing services to customers with disabilities. We found varying levels of understanding among businesses and staff about accessibility, customers’ communication needs and how they can improve customer service for people with disabilities, older people, parents or carers.

the BKK launched the Access in… we’re accessible online resource which provides information to businesses – owners, landlords, managers and staff – on how they can improve accessibility to meet their obligations under the Equal Opportunity Act. The resource includes a self -assessment so businesses can find out how accessible they currently are, as well as a suite of fact sheets including one for customers with disabilities.